Over 10 years we help companies reach their financial and branding goals. Maxbizz is a values-driven consulting agency dedicated.

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+1-800-456-478-23

411 University St, Seattle

maxbizz@mail.com

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Customer Care

Customer Support System

Turnkey solution for your customer support department with integrated helpdesk / ticketing desk, telephony, emails, communications and task management, all with expert guidance from our consultants and developers

Ticketing Desk

All customer support tickets are managed in single view, kanban or list view, with advanced search options and Excel export

75
Up to 75% faster ticket tracking*
40
Up to 40% faster ticket collecting*
35
Up to 35% faster ticket response time*

*Data based on internal research with Bitrix24 clients

  • Unified view on all open and closed tickets
  • Call screen integrated in user interface
  • Customisable per-user view options
  • Complete flexibility and control over ticketing process
  • Workflow-supported scenarios
  • Powerful filtering options with all fields from tickets included
  • Save filter preset, controller per-user and globally
  • Advanced permission management
  • Excel export
  • Detailed insights & reports

Telephony integration with advanced analytics

Integrate your existing PBX or simply use the one provided by Bitrix24, manage all your employee calls and routing and get meaningful insights

  • Integration with more than 40 different PBX systems
  • Option for internal Bitrix24 PBX system
  • Advanced call routing and handling options
  • Voice menus and phone number fallback
  • Call screen integrated in user interface
  • Statistics on call frequency and duration
  • Track employee performance
  • See when your employees are being called the most

Full Email History and Call Recordings

Your calls are automatically connected to client accounts, with call recording option and full email history

  • Reply to emails directly from Bitrix24
  • See full conversation history on client accounts
  • Full webmail interface for mailbox handling
  • Unlimited number of mailboxes
  • Shared mailboxes between employees
  • Option to record all incoming and outgoing calls
  • Full call history
  • Plan future calls (sync to calendar)
  • Create call lists
benefits

Why Clients Choose Bitrix24

Extremely Simple and Intuitive UI

For more than 20 years Bitrix has been constantly working on improving the user experience

Fast Helpdesk & Operations

Your employees work faster, respond faster to tickets and handle client requests in no-time

Task Management Included

Integrated task management allows insanely fast task delegation and execution

Advanced Automation

Automate mundane tasks with advanced business process improvement and development

How It Works & How We Do It

Our specialists analyse your processes and the way you currently work, giving you a turnkey solution inside Bitrix24 system with developers included for any type of customisation. Our consulting department takes an overview of your current work system, analyses it and prepares a solution, while development department takes care of any integrations and/or customisations inside the system.

More than 10.000.000 companies in the world use Bitrix for their everyday business tasks and management, including customer support processes.

Are you ready to work faster?