MetaBlink is a modular, AI-assisted business information system built at Appliment. It brings sales, warehousing, field work and customer communication together on one platform, with less administration.
Custom business application development
Custom business software for your processes
We build custom applications and CRM systems for what off-the-shelf products do not cover: order and production systems, partner portals, field applications and internal tools.
Appliment in numbers
How we workProjects delivered
100+
People on the team
10
On the market since
2013.
Appliment d.o.o. is a software development company based in Zagreb, Croatia. For mid-sized and large companies we build custom business applications and CRM systems, connect and modernise existing systems and automate business processes. As a Bitrix24 Gold Partner we also implement Bitrix24, and we maintain systems after go-live.
Our services
Software aligned with your processes
From process analysis to long-term maintenance following go-live. Each project is led by an appointed project manager, and development is carried out by the engineers who designed the system.
Business application development
Software designed around your processes, rather than processes adapted to a third-party product.
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Custom CRM development
A CRM built around your process: sales, warehouse and service in one system.
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Legacy modernisation
Taking over and gradually modernising systems that are risky or hard to change.
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Process automation
Approvals, document processing and reports that run themselves.
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Process analysis for procurement
Process analysis and project specification for public bodies and contracting authorities, as a basis for tender documentation.
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CRM implementation
CRM rollout focused on user adoption, not just configuration.
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Maintenance & support
Monitoring, security updates, support and continuous development after go-live.
Learn moreCustom development
Not every business application is a CRM
A substantial proportion of the systems we develop are unrelated to sales processes. The following outlines the types of applications we most frequently develop for business users.
Order processing systems
Covering the full cycle from order intake to delivery and invoicing, applying the rules and price lists in force within your organisation.
Partner and customer portals
Enabling customers and distributors to place orders, monitor status and retrieve documents independently, without contacting your staff directly.
Field service applications
Work orders, time recording and photographic documentation on mobile devices, including operation without network connectivity.
Production tracking
Monitoring of work orders, material consumption, scrap and output per production line or operator, with automated reporting.
Booking and scheduling
Management of appointments, resources and capacity, with rules preventing conflicts and automated reminders for users.
Internal tools and registers
Approvals, requests and registers of equipment and contracts, comprising processes currently managed through spreadsheets and email.
Dashboards and reporting
A consolidated view of data from multiple systems, providing indicators on which management can rely.
Middleware and background services
Services executed in the background, including synchronisation, batch processing and data import and export.
Our values
Our operating principles
Understanding the business
Before proposing a solution we establish how the requirement affects your operations. We advise accordingly, including recommending that a project not proceed.
Focus on measurable results
Throughout the engagement the objective remains constant: improving the client’s operations. Performance indicators are defined together with you at the outset of the project.
Systems built for long-term use
We develop and deploy systems intended for long-term use, with continuous maintenance and improvement.
Long-term partnership
We regard the engagement not as a one-off investment but as a long-term contribution to the development of your business, and structure it accordingly.
Bitrix24 Gold Partner
The only Bitrix24 Gold Partner in Croatia
We have held Gold Partner status for five consecutive years. Within the partner network we are recognised as a reference partner for On-premise and Cloud implementations, and we develop custom modules for individual parts of the system where required.
View our Bitrix24 services
Our products
Products built at Appliment
We also turn what we learn on client projects into products of our own. These are the brands we develop and maintain.
EnergoLoyalty connects an EV charging station to the loyalty programme of hotels, campsites, restaurants and shops. The venue decides how much charging to give away or sell, to whom and when, using RFID cards and a guest app.
Our approach
Project delivery
- 01
An appointed project manager
You define the business requirement; we translate it into specifications and lead delivery through to completion.
- 02
Engineers who design and build
Our engineers translate business requirements into reliable and scalable software.
- 03
Oversight from analysis to handover
Management oversees the project from analysis through to full implementation, with emphasis on the business outcome.
Ready for the next step in digitalising your business?
If you are looking for a partner able to see a project through to completion, we suggest an introductory meeting. The meeting is non-binding and serves to establish your requirements.