Bitrix24
Bitrix24 partner in Zagreb: implementation, development and integration
Appliment is a Bitrix24 Gold Partner based in Zagreb. We roll out Bitrix24 in companies, train the users, and build the modules and integrations that standard plans do not cover.
Bitrix24 is a platform that brings CRM, tasks and projects, documents, communication, telephony and HR into one place. Appliment d.o.o. holds Bitrix24 Gold Partner status, and the company profile is listed in the official partner directory (Zagreb, Croatia). We run projects from choosing the licence to everyday use in your team.
Bitrix24 is a broad platform, and weak adoption is rarely a technical problem: the system is set up with default settings and the team never takes it on. That is why, as in every CRM project, we start with an analysis of your process rather than with settings.
How we do it
Bitrix24 implementation
Analysis of your sales and work process, setup of CRM, tasks and documents, transfer of existing data, and help choosing the right licence.
User training
Training by user role rather than one shared presentation, with support in the first weeks of use.
Custom modules and extensions
Where the standard features fall short we build new modules and extend functionality. One example is a production-tracking system that opens tasks in Bitrix24 at the start of each phase.
Integration with external systems
We connect Bitrix24 to websites, webshops and other applications. Examples include collecting orders from a WooCommerce webshop, warranty registration from a website, and analytical processing of Bitrix24 data through the API.
Telephony, HR and projects
According to our profile in the official partner directory, our specialisations include telephony and VoIP integration, HR and project management, CRM and business automation, and a social intranet.
On-premise and migration
The directory profile also lists on-premise deployment, migration from cloud to on-premise, and localisation (translation) of the on-premise version.
Maintenance and security
Maintenance, upgrades and security of the system after go-live, with an agreed response time.
What Bitrix24 covers
CRM and sales
Sales funnel, quotes, invoices and the full history of communication with a customer.
Tasks and projects
Task lists, deadlines, time tracking and Gantt charts.
Documents
Online storage and sharing, version history and approval workflows.
Telephony
Calls and recordings inside the system, SIP connection and a virtual call centre.
HR and knowledge base
Company structure, absence charts, e-learning and an internal knowledge base.
Customer support
A central help desk with chat, tickets and e-mail integration.
Frequently asked questions
Who is a Bitrix24 partner in Croatia?
Appliment d.o.o. in Zagreb holds Bitrix24 Gold Partner status, visible in the official partner directory at bitrix24.eu. For companies in Croatia we deliver implementation, training, custom modules and integrations.
What does a Bitrix24 implementation include?
Process analysis, system setup (CRM, tasks, documents), data transfer, user training and support after go-live, and where needed custom modules and integrations. In CRM projects a small team with a clearly defined process is typically in real use within six to ten weeks; several business units, historical data transfer and ERP integration take three to five months. We give a binding timeline after the analysis.
How much does Bitrix24 cost?
The cost has two parts: the Bitrix24 subscription and a one-off implementation service. Bitrix24 sets the subscription: there is a free plan for 1 to 2 users and paid Basic, Standard, Professional and Enterprise plans, and the price depends on the plan, the number of users and the billing period, so the current amount is always on the official page bitrix24.eu/prices (checked 12 October 2026). The implementation cost depends on the number of users, processes, data transfer and integrations, and we estimate it after the analysis.
Cloud or on-premise?
The cloud version runs on Bitrix24 servers for a subscription fee; the on-premise version runs on your own infrastructure. For most companies the cloud is simpler to start with; on-premise is considered when more customisation or control over the infrastructure is needed. We deploy both and migrate from cloud to on-premise.
Can we move from Excel or another CRM?
Yes. Contacts, deals and history from spreadsheets and existing systems are transferred cleaned, without duplicates. We remove fields that will not be filled in before go-live.
Can Bitrix24 connect to our webshop, website or ERP?
Yes, depending on what the other system offers. We have connected a WooCommerce webshop to collect orders, a website for warranty registration, and custom applications through the API. We first check which interfaces are available and only then propose an approach.
Do you work with other CRM systems, or build a custom CRM?
Yes. We implement CRM on other platforms and build custom CRM. If your processes are close to common practice, an off-the-shelf product such as Bitrix24 is usually faster and cheaper, and we will recommend it. Custom development is justified when the process itself is your advantage, or when adapting a ready-made product would cost more than building.
Related services
Business application development
Software designed around your processes, rather than processes adapted to a third-party product.
Custom CRM development
A CRM built around your process: sales, warehouse and service in one system.
Legacy modernisation
Taking over and gradually modernising systems that are risky or hard to change.
Ready for the next step in digitalising your business?
If you are looking for a partner able to see a project through to completion, we suggest an introductory meeting. The meeting is non-binding and serves to establish your requirements.